Purpose: a repeatable commercial template for fleet depots - the initial wedge for utilization.
Context: fleet depots are the first high-utilization beachhead for a telecom-style leapfrog deployment (standardized sites that can be replicated quickly).
1. Parties and definitions
Service provider: El Dorado Tech (operator)
Customer: Fleet operator (company or agency)
Site host (if different from fleet): landowner/municipality/fuel station
Define:
- Authorized vehicles (VIN list, plate list, RFID/app accounts)
- Charging point types (AC vs DC)
- Billing period, pricing metric (kWh, idle time, penalties)
2. Scope of service
Provide charging service at specified site(s)
Provide access controls (accounts, tokens, QR, RFID if used)
Provide basic customer support and incident response
Exclusions (typical):
- customer vehicle issues
- upstream telecommunications outages beyond reasonable control
- force majeure and site host security failures (depending on contract)
3. Pricing and fees
Choose one model (or combine):
Model A - Pure per-kWh
Price: X USD/kWh (AC), Y USD/kWh (DC)
Idle fee: Z USD/min after grace period
Model B - Minimum monthly commitment (recommended)
Minimum: N kWh/month or M USD/month (take-or-pay)
Overages billed at per-kWh rate
Optional: time-of-day pricing
Model C - Subscription + discounted energy
Monthly subscription for priority access + discounted per-kWh
Include:
- payment processing surcharge (if customer pays via mobile money/card instead of invoice)
- taxes/levies handling
4. Minimum kWh/month and utilization commitments
Define minimum committed energy per site
Define ramp period (e.g., month 1-2 lower minimum while onboarding)
Define penalties or renegotiation terms if commitments not met
5. Service Level Agreement (SLA)
Define measurable SLA items:
- Station uptime target (e.g., 95% monthly) excluding planned maintenance
- Maximum time to respond to critical outage (e.g., 4-24 hours depending on geography)
- Maximum time to restore service (parts availability dependent)
SLA credits:
- bill credits if uptime falls below threshold (cap credits)
6. Access control and fraud prevention
Authorized users list management (add/remove)
Authentication method (QR/app, RFID, PIN)
Lost/stolen credential process
Anti-tamper policy and incident escalation
7. Invoicing and payment cadence
Invoicing frequency: weekly or monthly
Payment terms: Net 7/14/30
Prepaid wallet option (recommended for some fleets)
Late payment terms and service suspension policy
8. Data, reporting, and audit
Provide regular reports:
- kWh delivered by vehicle and by charger
- session success rate
- downtime incidents
- energy pricing and taxes
Customer audit rights and data retention.
9. Site responsibilities (customer / host)
Provide safe access, basic security, and parking discipline
Provide lighting/fencing if needed
Provide local contact for after-hours issues
10. Maintenance and planned downtime
Planned maintenance windows
Emergency maintenance procedures
Customer notification methods
11. Term and termination
Initial term (e.g., 12-36 months)
Renewal
Termination for cause (non-payment, vandalism, misuse)
Termination for convenience (with notice + early termination fee)
12. Liability, insurance, and safety
Limits of liability
Insurance requirements
Safety procedures, signage, and incident reporting
13. Change control
How to add chargers, increase power, change pricing